Privacy Policy

Effective Date: April 2026 

Jakruma Healthcare (“we”, “our”, or “us”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the NDIS Practice Standards.

This Privacy Policy explains how we collect, use, disclose, and manage your personal information when you interact with our website or services.

1. What Personal Information We Collect

We may collect personal information that you provide to us, including:

• Full name
• Phone number
• Email address
• Address (if relevant to service delivery)
• Information provided in enquiry or contact forms

Where relevant to the delivery of our services, we may also collect sensitive information, including:

• Health or medical information
• Information about disabilities or support needs
• NDIS-related information (e.g. participant status, plan details where applicable)

We only collect sensitive information where it is reasonably necessary and with your consent, or as otherwise permitted by law.

We may also collect certain information automatically, such as:

• IP address
• Browser and device information
• Website usage data

We collect personal information when you:

• Submit an enquiry through our website or online forms
• Request services or information
• Contact us via phone, email, or online platforms
• Interact with our website, advertising, or digital tools

We may disclose your personal information to:

• Employees, contractors, and service providers involved in delivering your care or services
• Third-party providers who support our business operations (e.g. IT systems, website hosting, marketing platforms)
• NDIS-related organisations, government agencies, or regulators where required or authorised
• Healthcare professionals or support coordinators involved in your care (with your consent where required)

Some third-party providers may be located overseas. We take reasonable steps to ensure any overseas recipients comply with Australian privacy laws.

We do not sell your personal information.

We may disclose your personal information to:

• Employees, contractors, and service providers involved in delivering your care or services
• Third-party providers who support our business operations (e.g. IT systems, website hosting, marketing platforms)
• NDIS-related organisations, government agencies, or regulators where required or authorised
• Healthcare professionals or support coordinators involved in your care (with your consent where required)

Some third-party providers may be located overseas. We take reasonable steps to ensure any overseas recipients comply with Australian privacy laws.

We do not sell your personal information.

We take reasonable steps to protect your personal and sensitive information from misuse, interference, loss, unauthorised access, modification, or disclosure.

This includes secure systems, restricted access, and confidentiality obligations for staff.

However, no method of transmission over the internet is completely secure.

By submitting your details, you consent to Jakruma Healthcare collecting and using your personal information in accordance with this Privacy Policy.

You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out of date.

To request access or correction, please contact us using the details below.’’

If you believe we have breached your privacy or the Australian Privacy Principles, you may contact us to make a complaint.

We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may contact the:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

If you have any questions, requests, or complaints about this Privacy Policy or how we handle your personal information, please contact us:

Jakruma Healthcare
Website: https://jakrumahealthcare.com.au/
Email: info@jakrumahealthcare.com.au